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Maybe it got your attention because you have realized that neither your workforce, nor you for that matter, want to be just managed. Instead, we all want to have a sense of shared purpose at work. People problems occur when they don’t feel engaged with their jobs, and the root of that is lack of communications.
As you know, ‘good communications’ are overused words, but an underused concept. Modern workforces are increasingly diverse. We have found that there cultural misunderstandings can prevent us from finding common agreement on the nature of problems, never mind how to deal with them constructively. As a manager, you may have been told that is the employees’ problem, but as a leader, you realize it is your responsibility to resolve and bring your workforce together. Your organization’s success will ultimately depend upon you understanding your team.